Under our subscription model, you’re only billed an invoice when a new shipment enters our queue. This means you can adjust or postpone both your next shipment and invoice whenever you need to.
All changes to shipments must be submitted at least 2 business days prior to your next scheduled shipment. This ensures we have time to process any requests. To push back a shipment, simply head to your shipment page, and from there, you can choose to manage your next scheduled shipment.
Once a shipment processes (your invoice runs and it enters our formulation queue) its shipping date cannot be altered.
Please note that your subscription will not pause indefinitely! Your next shipment will bill automatically on your chosen next shipping date.
If you have any questions, reach out to our Curology Success team. They're happy to help!