Shipping basics

Shipping Frequency 

Once you sign up and receive your provider’s treatment plan, a trial bottle of your formula should ship out within 3 business days (if not sooner).

Your first paid shipment will ship out after your free trial ends (30 days after your trial is shipped). If you want to end your free trial early to receive your next bottle sooner, you can use the 'Buy Now' option to push up your next shipment. (Your next shipment will reschedule to 30 to 60 days after this newly ordered bottle).

Depending on your subscription, your shipments will ship out automatically every 30 or 60 days.

You can view and adjust the date of your next shipment from your shipments page.

You can view and adjust the frequency of your shipments (and the products included in your box from your manage subscription page

If you run out sooner than scheduled, you can always request an earlier shipment. This will push up your next shipment and your next invoice. 


How will my package ship?

We ship all of our packages via DHL & USPS First Class mail.


When will my next package ship?

Your shipments are scheduled based on your subscription. You can always view your next scheduled shipment via your Shipping Page. That date reflects the date your next invoice will charge and your shipment will be sent to be formulated.

Note: Any changes to this date must be requested or submitted 2 business days ahead of time. Invoices run early in the morning and same-day changes/cancellations will not apply if the shipment has already been purchased.


Does Curology ship to P.O. boxes?

Yes, Curology can ship to P.O. Boxes. So long as the box is located in your home state, we are happy to ship to you there. 

If you're on a custom bottle-only plan our boxes are approximately 6" x 4" and about 1-2" tall, fitting in most boxes. 

If you're on a plan which includes our larger bottle of your custom formula alongside any additional Curology products our boxes are approximately  6 1/4" X 8 1/4" X 1 3/4" for the trial shipment. A full-sized box including additional products can range in size from  7 5/16" X 7 5/16" X 1 3/4" to 8 1/4" X 7 3/4" X 2 1/8". 

Please know we do not ship to forwarding services or internationally, which at this time this includes APO/FPO addresses.  


Pre-Shipment Alerts?

Want a heads up before your shipment is sent? Head to your SMS settings to opt-in for a pre-shipment text alert.


Will managing my subscription adjust my next shipment date?

No. Managing your subscription will adjust the size (and associated cost) of your next shipment and allow you to add additional Curology products to future shipments. 

To adjust your next shipment date, you must make a change on the shipments page at least 2 full business days before your next shipment.

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