# Curology > Curology knowledge base – help articles and documentation. ## The Basics - [Ingredients](https://support.curology.com/en_us/ingredients-S1jIXh_3u.md): The Custom Bottle: Active ingredients in your prescription are determined by your dermatology provider on a person-by-person basis. Commonly used ingredient... - [Basic skincare routine](https://support.curology.com/en_us/basic-skincare-routine-r1lwQh_2d.md): Wondering where to begin with your skincare routine? Here, we break down the essential three-step routine and how to use each Curology product. For quick ref... - [Uploading photos](https://support.curology.com/en_us/uploading-photos-B1pwm2d2d.md): Uploading clear, make-up free, and filter-free photos is required to create a Curology account. Once your account is created, photos can also be uploaded to ... - [Accessing your account](https://support.curology.com/en_us/accessing-your-account-S1k_Xh_hO.md): To login to your account simply head here to enter your password or request a magic link. If you have trouble logging in (for example you are prompted to ... - [Curology dermatology providers](https://support.curology.com/en_us/curology-dermatology-providers-rJwqQh_hd.md): Did you know that every Curology member is partnered with a board-certified physician, physician assistant, or nurse practitioner? Each provider is licensed ... ## Curology products - [Curology bottles](https://support.curology.com/en_us/curology-bottles-BkNPX2dhu.md): Your custom Curology formula comes in a special bottle that keeps the prescription-strength ingredients inside fresh and potent for as long as possible. Each... - [Curology's emergency spot patches](https://support.curology.com/en_us/curology's-emergency-spot-patches-SyZKmnu2_.md): What are Curology spot patches? Curology spot patches come in the form of a semi-transparent sticker dot. These little dots are in fact hydrocolloid bandage... - [Things to know about all Curology products](https://support.curology.com/en_us/things-to-know-about-all-curology-products-r1uY73uhd.md): All Curology products are designed by our in-house dermatologists to be non-comedogenic, fragrance-free, dye-free, paraben-free, and hypoallergenic—mad... - [Curology's acne body wash](https://support.curology.com/en_us/curology's-acne-body-wash-HyesQhund.md): What is the acne body wash? The acne body wash by Curology is a dermatologist-designed body wash that treats and helps prevent acne—plus cleanses your... - [Compounded in the USA](https://support.curology.com/en_us/manufactured-in-the-usa-HyOoQn_3d.md): After your dermatology provider prescribes your custom mix of prescription ingredients, your medication is custom-made using state-of-the-art equipment at ou... - [The lip balm by Curology](https://support.curology.com/en_us/lip-balm-r111EmGSF.md): What is the lip balm? The lip balm by Curology is designed to be effortless, with our deeply-moisturizing, truly vegan formula and radically simple,... - [The micellar makeup remover by Curology](https://support.curology.com/en_us/micellar-makeup-remover-B1YQmzrK.md): What is the micellar makeup remover? The micellar makeup remover is the first step of your evening routine to effectively remove makeup (including w... - [Curology HydroTret Rx](https://support.curology.com/en_us/curology-hydrotret-rx-rkVN1Hqo5.md): What is Curology Future-Proof Rx ? Curology Future-Proof Rx helps defend against the earliest signs of aging, while giving your skin that he... - [Curology Hair FormulaRx](https://support.curology.com/en_us/curology-hair-formularx-S1Wy1Td8T.md): Curology's custom treatment for Hair Loss ## Skincare tips - [How to review your skincare products for pore-clogging ingredients](https://support.curology.com/en_us/how-to-review-your-skincare-products-BkvLmhund.md): We highly recommend you review the comedogenicity (potential for blocking pores) of the ingredients in your current skincare products. Comedogenicity is a co... - [Expectations](https://support.curology.com/en_us/expectations-B1rvmhd3d.md): When treating acne and skin aging, dedication and patience are key. While some members see results right away, it takes some time and patience for most of u... - [Product recommendations](https://support.curology.com/en_us/product-recommendations-S1mdX2d3u.md): AHA & BHA recommendations AHA is an abbreviation for alpha hydroxy acid. The most commonly used AHAs in skincare are glycolic acid and lactic acid. Some go... - [Preventing and treating aging skin](https://support.curology.com/en_us/preventing-and-treating-aging-skin-HykFQhu3u.md): Our ingredients have been shown to treat signs of sun-induced skin aging, including skin discoloration, fine lines, and wrinkles. However, improvement is g... - [Layering products & pH](https://support.curology.com/en_us/layering-products-and-ph-H1StQn_2O.md): What if my skincare products have different pHs? Don’t worry!There’s no need to dust off your chemistry textbook or spend hours on Google.... - [Waxing & hair removal](https://support.curology.com/en_us/waxing-and-hair-removal-rJI5Xn_n_.md): Waxing If your medication contains tretinoin, do not wax any facial area, including your eyebrows, as this may result in a severe abrasion. If tretinoin ... - [Scarring and Dark Spots](https://support.curology.com/en_us/common-skin-concerns:-scarring-hyperpigmentation-and-redness-r1kh73unO.md): Acne scarring If you currently have an acne breakout, Curology can help prevent future scarring by preventing and treating active blemishes. For redness an... - [Not sure about your progress](https://support.curology.com/en_us/not-sure-about-your-progress-By9AXGMIR.md): Not sure about your progress Message your medical provider ## Eligibility - [State-by-state availability](https://support.curology.com/en_us/state-by-state-availability-rJDDQ2d3_.md): Curology is already available across the United States. We are not available internationally. Currently, our dermatology providers are accepting new patie... - [Curology Access Program](https://support.curology.com/en_us/curology-access-program-HJcu73unu.md): What it is: The Curology Access Program provides eligible participants the opportunity to join the Curology community with a free subscription for up to 2 y... - [Isotretinoin (Accutane)](https://support.curology.com/en_us/isotretinoin-(accutane)-BJoFQ3uhO.md): Curology doesn’t prescribe isotretinoin, which requires in-person care. For this reason, we also can not accept patients who are currently taking isotr... - [Curology and the trans community](https://support.curology.com/en_us/curology-and-the-trans-community-ryRtXn_2d.md): Curology welcomes members of the trans community! Our providers are experienced in caring for transgender people, including those undergoing hormone and/or... - [Can I use Curology if I'm pregnant, trying to conceive, or nursing?](https://support.curology.com/en_us/can-i-use-curology-if-im-pregnant-trying-to-conceive-or-nursing-ByicXnuhu.md): Researchers don't purposefully give pregnant women medications in order to study what happens, so there are no studies to tell us what happens when pregnant ... - [Already have a dermatologist?](https://support.curology.com/en_us/already-have-a-dermatologist-ryJsm2d2u.md): - [General eligibility requirements](https://support.curology.com/en_us/eligibility-requirements-BJ0iQh_nu.md): Age Limit We do not treat acne patients under 13 years old. For patients between the ages of 13 and 18, parental consent is required. For these patients, t... ## Billing - [Pricing and products](https://support.curology.com/en_us/pricing-and-products-BJOLQnd2O.md): As a member you have many ways of customizing your box Payments are made pershipment for all boxes After your trial period ends your shipments are autom - [Refund Policy](https://support.curology.com/en_us/refund-policy-B1fDXnOhO.md): You are eligible for a complete refund of your trial shipment within 30 days of delivery, subject to exceptions... - [Updating your payment information](https://support.curology.com/en_us/updating-your-payment-information-B1fOm2_3d.md): Need to update your payment information? Simply head to your payment screen to update your payment method, anytime. If you'd like confirmation that your ... - [HSA/FSA & Health insurance](https://support.curology.com/en_us/hsafsa-health-insurance-rJL_X2_h_.md): We provide exceptional value for our members by including medical consultations, messaging, and shipments of your customized medication for one simple price,... - [Reactivating your subscription](https://support.curology.com/en_us/reactivating-your-subscription-H1w_X2u2u.md): Ready to resubscribe? We'd love to have you back! Because we are a medical practice, we allow only one account per patient. This means that if you&r... - [Curology Access Program](https://support.curology.com/en_us/curology-access-program-HJcu73unu.md): What it is: The Curology Access Program provides eligible participants the opportunity to join the Curology community with a free subscription for up to 2 y... - [When is my next invoice?](https://support.curology.com/en_us/when-is-my-next-invoice-SyhtX3uhd.md): Invoices are billed only when a new shipment is processed to your account. Your first full invoice falls 30 days after your trial shipment is processed. S... - [Cancelling](https://support.curology.com/en_us/cancelling-B1B8QhO2_.md): We're here to help. If you're considering cancelling for medical reasons, we strongly recommend that you first check in with your medical provider —... ## Shipping - [Return policy](https://support.curology.com/en_us/return-policy-rJTUQnd2d.md): Curology does not accept or process returns or exchanges We do not accept any returned bottles cleansers or moisturizers in exchange for a refund nor can - [Postponing shipments](https://support.curology.com/en_us/postponing-shipments-SkRImn_n_.md): Under our subscription model , you’re only billed an invoice when a new shipment enters our queue. This means you can adjust or postpone both your nex... - [Where is my shipment?](https://support.curology.com/en_us/where-is-my-shipment-Hk_wQ2d3u.md): Not sure if your shipment is on its way? First, head to the shipping page in your account and check out the shipping tracker on the top of the screen.&nbs... - [International shipments](https://support.curology.com/en_us/international-shipments-ry5PXnO2O.md): Sorry we cant ship outside of the US not even to Canada Presently were only licensed to see patients in select states within the United States It will - [Shipping basics](https://support.curology.com/en_us/shipping-basics-HkSu7hOhO.md): Shipping Frequency Once you sign up and receive your provider’s treatment plan, a trial bottle of your formula should ship out within 3 business days ... - [Change of Address](https://support.curology.com/en_us/change-of-address-HJxKQh_3u.md): It's important to keep your address updated so your shipments arrive at the right place on time. Update your address* at any time on your dashboard , or by... - [Requesting a new shipment](https://support.curology.com/en_us/requesting-a-new-shipment-BJ4Fm3dnO.md): If your medication is running low and your shipment date hasnt arrived yet dont worry You can order a new shipment of your medication anytime Similarly - [Traveling?](https://support.curology.com/en_us/traveling-HJB9Xhu2d.md): Curology is travelsized Going on a trip You may be wondering about traveling with your medication and making sure that you wont run out while youre away ## FAQs - [Will my formula include Retin-A™?](https://support.curology.com/en_us/retin-atm-BytOQnd3O.md): aka Tretinoin At Curology, we pioneered a way of creating individualized acne regimens, and our patients love it! The active ingredient in Retin-A™ ... - [Curology Access Program](https://support.curology.com/en_us/curology-access-program-HJcu73unu.md): What it is: The Curology Access Program provides eligible participants the opportunity to join the Curology community with a free subscription for up to 2 y... - [What is the difference between Curology vs. other prescription skincare products?](https://support.curology.com/en_us/curology-vs.-other-prescription-skincare-products-SykqX2_nd.md): Our patients love Curology because it's convenient, customized, and powerful. Each bottle contains multiple active ingredients that are only available with... - [Is Curology a permanent cure for acne?](https://support.curology.com/en_us/permanent-cure-for-acne-r1X5X3uhu.md): Since acne develops due to genetic, hormonal, and environmental factors, there is no topical medication that can permanently “cure” you. Once you... - [How do I update the name on my account?](https://support.curology.com/en_us/name-changes-rk05Xhu2d.md): Whether you're recently married or your name on file was entered incorrectly, we're happy to help ensure your name on file is legally correct. Curology is a ... - [Are my photos and information kept private?](https://support.curology.com/en_us/privacy-rk3o7hund.md): We take patient privacy and security very seriously. We use the information you share with us to help provide you with a customized experience from when you ... - [What is oral spironolactone?](https://support.curology.com/en_us/oral-spironolactone-rJw1st0v5.md): What is spironolactone? Spironolactone is a prescription medication that may also be sold under the brand names such as Aldactone and CaroSpir. W... - [Is Curology available in retail?](https://support.curology.com/en_us/retail-ryGs6PFj.md): What products are available at Target The following Curology products are available in most Target stores and at targetcom Gentle C - [Can you use minoxidil around pets?](https://support.curology.com/en_us/can-you-use-minoxidil-around-pets-BJXcRBUn6.md): Here at Curology we care about the safety of our patients beloved pets Some research suggest that exposure to topical minoxidil may be toxic to household pet ## Contact us - [Curology Success Team](https://support.curology.com/en_us/curology-success-team-Sk9Umh_hd.md): How to contact the Curology Success Team? The best way to get one-on-one help with any non-medical questions or concerns (like billing, lost shipment, addre... - [Messaging your dermatology provider](https://support.curology.com/en_us/messaging-your-dermatology-provider-SysvX2dn_.md): For any medical questions, contact your medical provider directly via your Curology account. Our web interface also allows you to securely upload photos ... - [Emergencies](https://support.curology.com/en_us/emergencies-H1n_7h_3d.md): If you’re experiencing a medical emergency, see your in-person provider or go to a hospital for urgent care. It’s very important that you be se... ## Pharmacy Tips - [Miscellaneous prescriptions (pills and/or topicals)](https://support.curology.com/en_us/miscellaneous-prescriptions-(pills-andor-topicals)-B1QKm2uhd.md): Some Curology patients receive oral or topical prescriptions *in addition* to their Curology topical medication. This is determined on a case-by-case basis b... - [Pharmacy basics](https://support.curology.com/en_us/pharmacy-basics-By7o72OhO.md): Please read carefully to prevent delays in your prescription: We need your legal name & correct date of birth in order to submit the prescription in to you... - [Troubleshooting](https://support.curology.com/en_us/troubleshooting-ByUo73_hu.md): In some cases, Curology’s registered nurse may submit a prescription to be filled at your local pharmacy. A prescription may take a few hours to be fil... - [Doxycycline - cost](https://support.curology.com/en_us/cost-of-doxycycline-H1xqQ2d2u.md): The cost of prescription medication outside of Curology depends on your insurance status. Please find more information about your specific situation below: ... - [Doxycycline - if you have insurance](https://support.curology.com/en_us/if-you-have-insurance-S1MqQn_h_.md): Kaiser insurance Kaiser won’t cover your prescription Kaiser will not cover the cost of your doxycycline prescription because our medical provi... - [Doxycycline - if you don't have insurance](https://support.curology.com/en_us/if-you-don't-have-insurance-rJ39mhO3_.md): Without prescription insurance coverage, generic doxycycline’s cash price is approximately $80-$100 depending on the pharmacy. Fortunately, GoodRx is a... - [Spironolactone - cost](https://support.curology.com/en_us/spironolactone-cost-BkiPdBlj2.md): The cost of prescription medication outside of Curology may depend on your insurance status Please find more information about your specific situation below - [Spironolactone - if you have insurance](https://support.curology.com/en_us/spironolactone-if-you-have-insurance-rJtF8Sgj3.md): Kaiser insurance - [Spironolactone - if you don’t have insurance](https://support.curology.com/en_us/spironolactone-if-you-don-t-have-insurance-Sk4kqBlo2.md): Without prescription insurance coverage generic spironolactones cash price may cost over 4050 depending on the pharmacy Fortunately InnovaScript and Good - [Innova](https://support.curology.com/en_us/innova-S1nONHxsn.md): What is InnovaScript ## Terms & Conditions - [Return policy](https://support.curology.com/en_us/return-policy-rJTUQnd2d.md): Curology does not accept or process returns or exchanges We do not accept any returned bottles cleansers or moisturizers in exchange for a refund nor can