Where is my shipment?

June 26 2024 4:11pm • Est. Read Time: 2 MIN


Not sure if your order is on its way?

You can always check the status of your order via the orders page in your account. Check out the shipping tracker on the top of the screen for all of the details.

This will let you know where your most recent order is in the shipping process. (Not sure what it's telling you? Email our Curology Success team!) Once you’ve been charged for a new order, your bottle will ship out within 1-3 business days.

If your tracker hasn’t yet updated from your last shipment, check out the shipping calendar under the tracker. Here, you’ll find the date for your next scheduled order. From there you can adjust your next shipping date as needed. 

If you'd like to order an additional shipment ASAP, use the shipment purchase option also located below your tracker. You can now purchase multiple bottles at once, so keep an eye on your next shipping date when purchasing a new order.


New to Curology?

Welcome! If you're a new member and have not yet heard back from your medical provider, be sure that you’ve fully submitted your initial Skin Assessment by activating your account and uploading photos. For Hair subscribers, we still have a few questions to ask you after you’ve uploaded photos, so be sure to answer all of the questions after you’ve uploaded your photos.

Once you’ve submitted your Skin or Hair Assessment, you should hear back from your medical provider within 2-3 business days. In case you don't, please email our Success team and we'll be happy to check on your status.


Missing Shipment?

If your shipment has not arrived within 10 business days of receiving your tracking confirmation email, please reach out to our Curology Success team to let us know. We're happy to help troubleshoot!

In rare cases, a shipment may take up to 36 hours to arrive once it has been marked as 'delivered' by USPS. If you are unable to locate a shipment marked as delivered by USPS, we recommend the following tips: verify your shipping address on file is correct, look for a notice from USPS of an attempted or rescheduled delivery, look around the front of your residence to see if your package may have been left in an unusual location, confirm your package has not been left in a package locker, and check with any housemates or landlords to see if they accepted the package on your behalf. 

If these tips do not help you to locate your shipment, we recommend waiting 36 hours from the time your shipment was marked as delivered. If it does not arrive within that window, please contact our Success team directly via email: hello@curology.com for assistance. You may also wish to reach out directly to USPS to file a missing shipment report. This can help prevent similar issues in the future.