Curology Success Team

September 4 2024 6:41pm


How to contact the Curology Success Team?

The best way to get one-on-one help with any non-medical questions or concerns (like billing, lost shipment, address changes, etc) is to reach out to our amazing Success team!

The best way to contact our team is via live chat, which is available anytime on the Curology site. 

We can also be reached via text: 415-200-2060 between Monday - Friday from 8am - 6pm CST.

For any medical questions or help with your Curology prescriptions, please message your Curology medical provider via our online portal.





How soon will Curology Success Team get back to me?

We aim to answer every message within one business day. Each response comes directly from our team. We promise to get back to you as soon as we can.  


To help us resolve your questions ASAP, include the full name, email address, and shipping address associated with your account.





Success Team phone number?

As an online company, support questions must be brought to us via live chat or SMS, as we don’t have a customer support phone line.

Responding to our automated text alerts won't notify our Success Team.