The best way to get one-on-one help with any non-medical questions or concerns (like billing, lost shipment, address changes, etc) is to send an email to our amazing support team!
They can be reached through the Contact Us/Help pop-up on the Curology site.
How soon will support get back to me?
Email is the best way to get in touch with us, and we aim to answer any email within 24-48 hours, if not sooner. Each response comes directly from our team. To be sure that we give your email the attention it deserves, please be patient! We promise to get back to you as soon as we can.
We work to answer emails 7 days a week; however, since we’re not open 24/7, responses to messages we get over the weekend may be somewhat delayed.
If you don’t hear back within 72 hours, your email may have gotten lost along the way or may require more time an attention to review. We recommend double checking your spam folder to ensure our response is not waiting for you there. If you are still unable to locate our response, please reach out again. **Note: response times over weekends and holidays may be delayed beyond this average, we thank you for your patience.
Support phone number?
As an online company, support questions must be brought to us via email, as we don’t have a customer support phone line.
Texting our SMS bot will not alert our support team. These messages are not forwarded to our team. To contact us please do so via message or email.
Important note: When emailing our support team, please use the email address associated with your account.
If you’re unable to write from the email account that you used to register, please include the following information* in your email so we can help locate your account and address your concerns as soon as possible:
- Full first and last name
- The email you believe to be associated with your account
- The shipping address associated with your account
*You may be asked to provide additional information to confirm your account.