The best way to get one-on-one help with any non-medical questions or concerns (like billing, lost shipment, address changes, etc) is to send an email to our amazing support team!
How soon will support get back to me?
Email is the best way to get in touch with us, and we aim to answer every email within 72 hours (this response time is currently delayed beyond our usual average due to increased volume), if not sooner. Each response comes directly from our team. We promise to get back to you as soon as we can. To help us resolve your questions ASAP include the full name, email address, and shipping address associated with your account.
We’re not open 24/7, so responses to messages sent in over the weekend may be somewhat delayed. We thank you for your patience.
If you don’t hear back within 2 business days, your email may require more time and attention to review. We recommend double-checking your spam folder to ensure our response is not waiting for you there. **Note: response times over weekends and holidays may be delayed beyond our average, we thank you for your patience.
Support phone number?
As an online company, support questions must be brought to us via email, as we don’t have a customer support phone line.
Texting our SMS bot will not alert our support team. These messages are not forwarded to our team. To contact us please do so via message or email (email@example.com).
Important note: When emailing our support team, please use the email address associated with your account.
If you’re unable to write from the email account that you used to register, please include the following information* in your email so we can help locate your account and address your concerns as soon as possible:
- Full first and last name
- The email you believe to be associated with your account
- The shipping address associated with your account
*You may be asked to provide additional information to confirm your account
For Curology sponsorship, inquiries email us at firstname.lastname@example.org (This email is not monitored by the support team. Account inquiries sent here may cause a delay in resolving any account-related questions. For account-related questions please email the support team directly.)