Deleting photos

Since photos are a part of your medical record, they can’t be removed.


Because our formulas are prescriptions, we require all patients to upload photos to their account. These photos are used only by your medical provider to review your skin care concerns and prescribe your medication. That means we don’t allow you to delete them from your account.

Rest assured that as a medical practice, we take patient privacy and security very seriously. All patient files are securely stored and private. 

As with any medical record, we can’t alter your medical history by removing photos. For more information, feel free to email our support team.

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