Where is my shipment?

**  Due to COVID-19's impact and the busy holiday season, please note that our shipping partners, DHL and USPS, are currently experiencing challenges in many parts of the country—so you may experience a delay in receiving your order. We thank you for your patience! **

Not sure if your shipment is on its way?

First, head to the shipping page in your account and check out the shipping tracker on the top of the screen. 

This will let you know where your most recent shipment is in the shipping process. (Not sure what it's telling you? Email our Curology Success team!) Once you’ve been charged for a new shipment, your bottle will ship out within 1-3 business days.

If your tracker hasn’t yet updated from your last shipment, check out the shipping calendar under the tracker. Here, you’ll find the date for your next scheduled shipment. From there you can adjust your next shipping date as needed. 

If you'd like to order an additional shipment ASAP, use the shipment purchase option also located below your tracker. You can now purchase multiple bottles at once, so keep an eye on your next shipping date when purchasing a new shipment.

New to Curology?

Welcome! If you're a new member and have not yet heard back from your provider, be sure that you’ve fully submitted your initial Skin Assessment by activating your account and uploading photos

Once you’ve submitted your Skin Assessment, you should hear back from your provider within 24-48 hours. In case you don't, please email our Success team and they'll be happy to check on your status.

Missing Shipment? 

If your shipment has not arrived within 10 business days of receiving your tracking confirmation email, please reach out to our Curology Success team to let us know. We're happy to help troubleshoot!

In rare cases, a shipment may take up to 36 hours to arrive once it has been marked as 'delivered' by USPS. If you are unable to locate a shipment marked as delivered by USPS, we recommend the following tips: verify your shipping address on file is correct, look for a notice from USPS of an attempted or rescheduled delivery, look around the front of your residence to see if your package may have been left in an unusual location, confirm your package has not been left in a package locker, and check with any housemates or landlords to see if they accepted the package on your behalf. 

If these tips do not help you to locate your shipment, we recommend waiting 36 hours from the time your shipment was marked as delivered. If it does not arrive within that window, please contact our Success team directly via email: hello@curology.com for assistance. You may also wish to reach out directly to USPS to file a missing shipment report. This can help prevent similar issues in the future. 

Pre-Shipment Alerts?

Want a heads up before your shipment is sent? Head to your SMS settings to opt-in for a pre-shipment text alert.

Shipments during COVID-19

Our leadership has been closely monitoring the recommendations of the CDC, as well as our state and local Departments of Public Health. We have a comprehensive COVID-19 (Coronavirus) plan in place to protect our Curology team, which, in turn, will protect our patients as they receive their shipments. 
Shipments are continuing to be sent out per your chosen subscription. Given the measures we have taken, you may experience some delay in receiving your shipment. Email our Curology Success team if you have questions about receiving your next shipment.

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