We're here to help

If you're considering cancelling for medical reasons, we strongly recommend that you first check in with your  medical provider — he or she would love to hear from you and talk through your concerns. We won’t take your decision personally, so don't be shy!

Common concerns

If you’re fewer than 90 days into your membership, your medication may not have had enough time to work with your skin. It can take up to 2-3 months to see how your skin will react to any prescription medication, including Curology. Before you cancel, please check in with your provider or our support team. If that’s the case, you might find these articles helpful:

Message your provider

Really want to cancel? It's hassle-free

You can cancel your account on your own at any time. (Simply follow the on-screen instructions near the bottom of your payment page.)

Or if you're simply not ready for your next shipment, head to your shipping page to postpone your next shipment

Please know that canceling or pausing your account will not cancel any pending shipments that have been purchased and sent for processing.

If you’re looking for something more personal, send our support team an email and let them know why you’d like to cancel. 

No phone call is necessary. After your account has been cancelled and your subscription has been deactivated, we’ll send you an email that confirms your cancellation. If you don’t receive this confirmation in a few days, send our support team another email to confirm your account has been closed.

Email support

Unsubscribe from our email list

To unsubscribe from Curology email, simply click the "Unsubscribe" link at the bottom of our emails. If you're having trouble locating this link, feel free to send an email to our support team. They'll be happy to unsubscribe you from future emails. 

Important note: If you do not receive a cancellation confirmation email, your account has not been cancelled. To confirm your cancellation, email us at any time.

Texting our SMS service will not cancel your account. Texting "Stop" will unsubscribe you from SMS alerts. Your account will remain active.

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