In some cases, Curology’s registered nurse may send a prescription to be filled at your local pharmacy. A prescription submitted by phone may take a few hours to be filled. Most pharmacies retrieve messages during the first hour of business, and then hourly. But if the pharmacy is very busy, your prescription message may not be retrieved for several hours.
We must have your correct legal name and date of birth to phone in a prescription. If you’ve given us a nickname or incorrect date of birth, this may cause confusion at the pharmacy and delay your prescription from being processed and filled. Please make sure to provide the same legal name that you use for your pharmacy or prescription insurance.
If you’re a regular patient at your selected pharmacy and you’ve signed up for text, email, or phone call notifications, your pharmacy will contact you when your prescription is ready for pickup!
If you’re a new patient at your selected pharmacy, the pharmacy won’t notify you when your prescription is ready for pickup. It’s likely that the pharmacy requires additional information from you (address, allergies, prescription insurance card, etc.) to create a new patient profile. Once you’re an official patient at this pharmacy, you can sign up for notifications over text, email, and phone. Sometimes the pharmacy will take your new patient information over the phone, but typically, they like to receive this information in person.
What if you think your pharmacy never received the prescription?
Did you try to pick it up much later? The pharmacy typically keeps prescriptions in the “patient pickup area” for 7-14 days; after that period of time, the prescription gets put back on the shelf. So if you show up to pick up your prescription much later than it was called in, it might not be in the “patient pickup area.” Ask the pharmacy staff to look for a “prescription on file” for you. The pharmacy staff can then find your prescription in their computer system and fill it while you wait.
Did you give us the wrong information?
If you’ve given us a nickname or incorrect date of birth, this may cause confusion at the pharmacy and delay your prescription from being filled. Please make sure you’ve given us your legal name, the same one that you use for your pharmacy or prescription insurance. Most likely, your pharmacy created a second profile with your non-legal name and/or incorrect date of birth.
Was there a glitch?
It happens — sometimes there’s a glitch, and the pharmacy never receives our message for your prescription. If you think this has happened, email our nurse (email@example.com) and she’ll contact your pharmacy directly.